Terms & conditions


General terms and conditions of CBD-RICH-HEALTH online store have been prepared in accordance with the Consumer Protection Act (ZVPot), the Law on Personal Data Protection Act (PDPA-1) and the Electronic Communications Act (ZEKom-1).

The online store www.cbd-rich-health.com (hereinafter referred to as the “store”) is operated by:

  • Company: Pia Rose d.o.o.
  • Address: Dolinskova 15, 1000 Ljubljana, Slovenia
  • Registration Number: 7277679000
  • VAT No.: SI40937283
  • Email: info@cbd-rich-health.com

which is also the provider of e-commerce (hereinafter referred to as “vendor” or “Pia Rose”).

Terms and conditions govern the operation of an online store CBD-RICH-HEALTH, rights and obligations of the user and the trade and govern the business relationship between the seller and the buyer.

The buyer is obliged by terms and conditions that are valid at the time of purchase (placing an online order). When placing an order online the user is warned about the terms and conditions each particular time which he confirms with placing an order online.

The following Terms and Conditions apply to all products, offers, services and agreements made with, or on behalf of, CBD-RICH-HEALTH unless otherwise agreed in writing.

All content found on CBD-RICH-HEALTH store and any of its sub-domains is the property of CBD-RICH-HEALTH and may not be republished, modified, redistributed or used without our express written consent.

We reserve the right to refuse service to anyone, at any time.

Any ambiguities in interpretations of the following cannot be used against the drafting party.

Users and Registration

By using CBD-RICH-HEALTH store and agreeing to our Terms and Conditions, you agree that you are either of an appropriate age within your country of residence or have the consent of a responsible caregiver.

Online store CBD-RICH-HEALTH allows the use of registered and unregistered users (hereinafter referred to as “Users”). In order to register with CBD-RICH-HEALTH, the customer must register an account via the registration page.

Upon registration, the online store user obtains a username and password. E-mail address, username and password unambiguously define and connect the registered user of the data input. It is the sole responsibility of the customer to ensure that said credentials are reliable. If a user wants at any time to change the e-mail address to another e-mail address it is necessary to send a request to info@cbd-rich-health.com.

It is the sole responsibility of the customer to protect their login credentials, as they are strictly confidential. CBD-RICH-HEALTH is not liable for any abuse of login credentials and assumes the person using our website is the customer.

If the customer suspects that their credentials have been compromised, they must change their credential with all due haste.

With a single entry via e-mail, the user becomes a guest. Thus a registered user as a guest acquires the right to purchase at the online store CBD-RICH-HEALTH.

Products and Services

We reserve the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.

We cannot be held accountable for any variation in the color, smell or flavor of any of our products. CBD-RICH-HEALTH CBD Oil is a natural product, and subject to natural variations.

We reserve the right but are not obligated to, restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.

We may occasionally run special offers and services relating to our products through our website. We reserve the right to halt and control such offers at our own discretion.

We cannot guarantee that our services will be uninterrupted or error free. In this situation, CBD-RICH-HEALTH will contact the customer to arrange a solution.

We encourage customers to inspect their products upon receiving them, and in the case of any defects, contact us immediately.

Once an item is delivered to and accepted by, the ordained address, the risk is transferred to the customer.


No information supplied by CBD-RICH-HEALTH should be taken as advice or medical knowledge it is for general purpose only. Any decision made based solely on the information on this website is done at your own risk.

We reserve the right to modify any information or content present on our website and derived literature. You agree that it is your responsibility to monitor any change.

Although we endeavor to ensure that all information on our website and derived literature is correct, there may be occasional typographical errors or omissions. We reserve the right to correct these as we see fit, as well as update or cancel any order that may be affected.


The purchase agreement between the seller and the buyer in an online store CBD-RICH-HEALTH is concluded at the moment CBD-RICH-HEALTH sends the first e-mail to the buyer about the status of his order (titled: “Your order has been accepted.”). From this moment on, all the prices and other terms are fixed and are valid for both the seller and the buyer. A buyer is a person whose data is indicated when placing the order. Subsequent changing customer data is not possible. Purchase agreement (i.e., the first e-mail about the status of the order) is electronically stored on the server.

Payment Methods

Payment must be received from the customer before any goods are dispatched.

We reserve the right to select and modify acceptable payment methods.

We reserve the right to refuse or cancel any order or service at our discretion.

You, the customer, agrees to ensure that all account information is up to date and relevant. CBD-RICH-HEALTH is not responsible for delays or additional costs caused by inaccurate information.

In the event that the customer’s order or service is cancelled, limited or halted, CBD-RICH-HEALTH will endeavor within reasonable limits to contact the customer the explain the situation.

We accept Paypal, which covers you 100% in the event there is any problem with your order. We accept all major credit cards via Paypal system, no Paypal account needed.


When confirming the method of payment for the purchase you will receive the invoice to your e-mail address (in .pdf or .jpg format) immediately after delivery of the package or within your package.

The invoice is provided with information about the price and all costs relating to the purchase and with a notice of the right to cancel the contract.

The buyer is obliged to check the accuracy of the information before placing an order. Later, given the objections as to the correctness of invoices issued are disregarded.


All prices found on the CBD-RICH-HEALTH website include VAT unless expressly provided otherwise. Any additional costs that may occur will be displayed separately.

Prices are valid at the time of placing the order and have not a predetermined validation.

Prices are valid in the case of payment with the above-listed methods of payment under the conditions and terms written above.

We reserve the right to modify prices without a period of notice.

It may happen that the pricing information is incorrect. In this case, or in the event that the price change appears between the processing the order, CBD-RICH-HEALTH will allow the buyer to cancel the purchase.

Discounts and promotional codes, and the like do not add up. Only discounts which are available for each product individually and promotional code do.

Promotional code

Promotional codes bring various benefits in the purchase and are limited in time. Active promotion code can be found on the title page advertisement, in our e-mail communications or other media.

Changing promotional code for cash is not possible. In the event that the value of the purchase is higher than the value of the voucher, the holder of promotional code has to accept a surcharge fee. The value of purchase must be higher that the value of the promotional code or voucher.

Shipping information

CBD-RICH-HEALTH’s CBD products can be shipped to all countries worldwide. The latest techniques and services ensure that your package arrives safely, securely and in a timely manner. All CBD-RICH-HEALTH’s products are shipped in discreet, unmarked packages.

All CBD-RICH-HEALTH’s products are sent directly from Gorizia Italy via GLS. After receiving the payment confirmation the customer will also receive a tracking code to track the package while it is in transit – ensuring total control.

Shipping costs depend on the service level you have chosen. If the order is for more than 100€, the shipping is free.

The delivery time of your package depends on the service level you have chosen. Delivery to Italy takes 24 hours (48 hours for Sardinia, Calabria, Sicily). Deliveries to countries within the EU usually take between 2-8 working days, to countries outside of EU up to 20 days (for countries far away). Please keep in mind that usual delivery times can vary depending on destination.

Protection of personal data

This web store CBD-RICH-HEALTH, in accordance with the Law on Personal Data Protection Act (PDPA-1-UPB1), is committed to protecting the personal data of its users.

For business needs CBD-RICH-HEALTH gathers the following information:

Name and surname, billing address, shipping address, E-mail address, contact telephone number, username, password in encrypted form, and other data that users enter into the forms on our website.

We are not responsible for the accuracy of the data entered by the users.

For the purposes of ensuring security, we also collect IP addresses from which users access the site. Each user is assigned at the beginning of the visit session a cookie for identification and monitoring of the shopping cart. CBD-RICH-HEALTH can among other cookies store on your computer other things such as the identification number of a user in an encrypted form (to identify the user’s next visit), review articles (that you know which items you have already rated) and cookies of Google Analytics (analysis of visits website).

All information, except cookies, are stored on the server permanently. Session cookies are stored in the server memory only for the duration of the visit and are deleted after one hour of inactivity. Permanent cookies are stored on the visitor’s computer. Cookies are small bits of information that tell your computer about previous interactions with our website. This allows our site to operate faster, as well as remember things you have told it to, such as your username, to make it more convenient for you.

The manager can use the data in the anonymised summary form for purposes of statistical analysis. This allows us to make continual improvements. CBD-RICH-HEALTH will in no case hand over the user’s data to unauthorized persons. Delivery service will be entrusted only with a user’s shipping address and contact.

Data which CBD-RICH-HEALTH collects and processes will be disclosed only if such liability is determined by law or in the good-faith belief that such action is necessary for the proceedings before courts or other state bodies as well as to protect and promote the legitimate interests.

For the protection of personal data is responsible also the user himself in a way that ensures the security of his e-mail address, username and password, and the appropriate software (anti-virus) to protect his computer.

Cancellation policy

Cancellations need to be received before the product has been sent out, as soon as the product has been dispatched by ourselves customers will no longer be able to cancel. As long as a cancellation is received before dispatch a full refund will be issued.

Withdrawal from the contract

The customer may, in accordance with Article 43 of the Consumer Protection Act, within 14 days of receipt of the goods, inform the provider in writing to withdraw from the contract or orders for no specific reason. A notice of withdrawal can be submitted by the buyer to info@cbd-rich-health.com as an unequivocal statement from which it is clear that withdrawal is intended.

Returned products must be unopened, unused, undamaged, with no change in quantity, and in their original packaging. It is mandatory to attach a receipt, personal information and bank account information, if the customer wishes to receive a refund in his bank account.

The customer must return the goods to the company within 14 days of written communication to the address indicated by Pia Rose Ltd.

Shipping costs of the returned goods are covered by the customer. The provider will refund the customer for returned goods within 14 days of receipt of the notice of withdrawal from the contract in accordance with Article 43d of the Consumer Protection Act.

The provider may withhold the refund of payment in case the returned products do not arrive, unless the customer provides proof that goods were in fact sent to the provider.

Electronic advertising messages

CBD-RICH-HEALTH users will be contacted via means of distance communication only if a user does not explicitly object, and in accordance with the provisions of the Electronic Communications Act-1 (ZEKom-1). This means we may occasionally send you offers or newsletters by email unless you specifically object. We will never send you spam.

Advertising e-mails will contain the following information:

  • Clearly and unambiguously marked as advertisements,
  • Consignor “CBD-RICH-HEALTH” will be clearly evident,
  • Various campaigns, promotions and other marketing techniques will be marked as such. It will also clearly set out the conditions of participation in them,
  • It will clearly show the way to unsubscribe from receiving advertising messages,
  • If the customer wishes not to receive advertising messages CBD-RICH-HEALTH will explicitly respect these wishes.

Reviews and comments

Reviews, comments and opinions, written by customers, are a part of the functionality of an online store and are dedicated to the community of users.

CBD-RICH-HEALTH allows the opinion to be written by any user of an online store before final publication by CBD-RICH-HEALTH review. CBD-RICH-HEALTH will not publish opinions or contributions which are offensive in any way, unsuitable or that the assessment does not provide benefits to other users and visitors.

Limitation of liability

The buyer must before buying inquire information about the legality of the article in his country. We are unable to provide information on the legal status of any of our products in your country of residence. It falls to you, the buyer, to ensure that anything you purchase is legal.

CBD-RICH-HEALTH does its best to ensure currency and accuracy of the information published on its web pages. However, the nature of items, delivery or price change can occur during order processing. In this case, the seller will inform the customer about the changes and allow him to cancel the contract or replace the ordered item.

CBD-RICH-HEALTH is not responsible for the content of opinions on the articles written by visitors. Before publishing the review CBD-RICH-HEALTH rejects those that contain obvious untruths, are inappropriate, misleading or offensive. CBD-RICH-HEALTH is not responsible for the information and opinions and abstracting from any liability arising from the information provided in the opinions.

Complaints and disputes

CBD-RICH-HEALTH  respects the existing consumer protection laws, and after all reasonable efforts to comply with its obligation to provide an effective system of dealing with complaints.

In the case of problems, the buyer can connect the seller via by e-mail at info@cbd-rich-health.com. CBD-RICH-HEALTH aims to correspond with the customer within 3 working days. The complaint procedure is confidential.

CBD-RICH-HEALTH recognizes that the essential characteristic of consumer disputes disproportion between the economic value of the claim, and the necessary time and costs incurred in order to resolve the dispute, which is also a major barrier to the consumer to initiate proceedings before the court. Therefore, CBD-RICH-HEALTH seeks their best to resolve any disputes amicably.

In accordance with legal norms, Pai Rose d.o.o. does not recognize any contractor court settlement of consumer disputes as responsible for resolving consumer disputes, which the consumer can be triggered in accordance with the Act on the extra-judicial settlement of consumer disputes.

That legislation arising from the Act on the extra-judicial settlement of consumer disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2016/2004 and Directive 2009/22 / EC.


The customer agrees that their use of any product or service provided by CBD-RICH-HEALTH is done at their own sole risk. All products are supplied as-is, without any express guarantees.

In no situation is CBD-RICH-HEALTH or any of its affiliates liable for injury, loss, claim, or any type of damages as a result of using its services and products.

Changes to the Privacy Policy and Terms and Conditions

We reserve the right to amend its Terms and Conditions at any time without notice to the Customer. The latest Terms and Conditions can be viewed here, on the Website.

Contact and Questions

If you have any further questions, please don’t hesitate to get in contact with us.
If you have any questions, complaints or comments after reading the Terms and Conditions, please feel free to write to us or e-mail us.

These Terms are valid from 15.5.2017.